Tyler Compton is Boone Hospital Center’s Employee of the Month for June 2014. Click here to nominate someone for Employee of the Month.
Whenever Tyler Compton is called upon to fix a computer, one concern is first and foremost in his mind.
“Our first question is ‘Is the patient being taken care of?’” he says.
When Boone Hospital Center employees experience any computer problems, they contact a centralized Customer Support Center, which then assigns work tickets to the appropriate team. As part of desktop support, Tyler, an Information Services Senior Customer Support Technician, handles a combination of hardware and software issues. He might pick up a broken computer and take it back to IS to repair it, fix something on the spot or, most often, remote into another machine to resolve issues.
Tyler had come to Columbia in 2012 to return to school at the University of Missouri when he was notified about a three-month contractor position at Boone Hospital Center. The assignment and the opportunity to gain experience appealed to him. The three-month contract was extended to eight months, during which time Tyler was asked if he wanted to work in IS as a full-time employee. In October, he officially joined the Boone Hospital Center team.
Tyler enjoys working in the IS department and the friendly and supportive environment there. This month, he will start the summer semester at University of Missouri to complete his degree in computer science and information technology.
Tyler enjoys playing Ultimate Frisbee, racquetball and gaming while not at work. He is currently teaching himself computer programming in his free time as well.
When asked what he likes best about working at Boone, Tyler says, “Working with people and working with computers is what I want to do. I can’t picture myself in an office, working eight hours a day, not talking to anyone. I love my job.”
He also likes that the work he does helps others, not just employees with computer issues, but Boone Hospital Center patients, as well.
“At the end of the day, that’s what we’re here for – to get staff running back up to 100%, so they can take care of the patients.”