“Everyone took time to recognize me as a person, not just a body with a problem that needed fixing”

By Carolyn Branch

Carolyn, of Fulton, shared this story via the online submission form. Click here to share your story.

sculptureI just want to let all the wonderful people in the Emergency Department know how much I appreciate the care they gave me today.

It was about 3:30 a.m. when I got there. I have had heart problems in the past and I was so afraid the burning pain in my stomach and chest was a heart attack. Check in was very fast and easy. I didn’t have to sit in the waiting room at all.

The RN who helped me get undressed and settled was so kind and patient, just like every staff person I met during the next few miserable hours. I wished I had noticed more names so I could send personal notes. I think the first RN was Kayla. There were several others. Everyone on the night shift was just outstanding.

I want to mention also the young man who did the CT scan. He took time to clean up my bed and found fresh sheets for me before I left the CT room. And he did it all with the utmost kindness and respect.

I always expect efficient, professional care from the Boone Hospital Staff. My experience this morning went way beyond that. Everyone took time to recognize me as a person, not just a body with a problem that needed fixing.

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