Going the extra mile — Breast center staff knows their service is more than a job

This story is featured in the Fall 2012 edition of myBoone Health magazine. Click here for a free subscription.

Melissa Hart is passionate about her work at the Harris Breast Center.

Melissa Hart with her MAMGRL license plate.

As a registered mammography technologist, every day she witnesses the power of mammography to save women’s lives. She wants to encourage more and more women to get screened each year.

Three years ago, she decided to take that message on the road. She purchased a personalized pink license plate for her vehicle that reads MAMGRL.

“It was a fun way to let people know what I do and bring awareness that women need to be getting their mammograms,” she said. “I feel strongly about what I do, and this is a way to show that.”

She hopes other drivers are getting the message.

“They could be driving down the road and somebody could look at my plate and say, ‘MAMGRL, what does that mean? Hey, maybe I need to get my mammogram,’” she said.

The entire team of caregivers at the Harris Breast Center shares Hart’s devotion to their profession and their patients.

The staff at the Harris Breast Center.

Registered Mammography Technologist Kirsten Kempker said she and her colleagues go to great lengths to ensure women are getting the best care possible while at the breast center.

“I care about each and every patient who comes through our door and I always do my best for every patient,” she said. “I see the same thing out of everyone I work with.”

Kempker takes such pride in the Harris Breast Center that she encouraged her mother to drive from Illinois to have her annual screenings done at Boone Hospital. The hospital’s technology, expertise and level of care made the drive worth it.

“It’s just really awesome and amazing what we do, especially with our new 3D technology; we’re able to see so much more,” Kempker said. “We really are the best place to get your mammogram, and I’m not just saying that because I work here.”

The breast center’s patients tend to agree. Earlier this year, the Harris Breast Center earned impressive honors from PRC, a national organization that rates hospital patient satisfaction based on phone interviews.

The organization recognized the Harris Breast Center as a HealthCare Award Winner for 2012 for Top Scoring HealthCare Facility for Outpatient Breast Health Services Overall Quality of Care.

The Harris Breast Center was also recognized with a Five Star Excellence Award for scoring in the top 10 percent nationally for patients describing their care as excellent.

Laura Smith, supervisor of the Harris Breast Center, said a simple rule explains why so many patients have positive experiences.

“It’s all about treating people the way you would want to be treated,” she said.

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